Uncategorised
- Details
- Written by: Super User
- Category: Uncategorised
If you attend the Preview Centre with the intention of completing a preview but do not meet the Details of Participation you will not be entitled to complete the preview or receive the subsidised accommodation rate and reward (if any) offered to you and you will be deemed to have authorised the offeror to debit your credit card account with an additional charge of AU$200.00 per night to meet the cost of the accommodation subsidy.
DETAILS OF PARTICIPATION
- To qualify for this offer you must meet the following criteria (“Criteria”):
a. You must:- be a permanent resident of Australia or New Zealand;
- be currently employed and/or meet the following income requirements:
- have a minimum combined income of $140,000 for people who are married, in a life partnership or a defacto relationship; or
- a personal income of $140,000 if single,
(proof of income may be required); - be competent in verbal and written English;
- attend and complete an Accor Vacation Club holiday ownership preview of approximately 90 minutes during your holiday;
- be either:
a. married or in a life partnership, with one partner between the ages of 28 and 65 years; or
b. a single person between the ages of 28 and 65 years; and - not be an Accor Vacation Club employee, an immediate family member of an Accor Vacation Club employee or a current Club Member.
b. Only one Accor Vacation Club promotional offer per household within any 12 month period.
ADDITIONAL DETAILS
- You must attend a 90 minute timeshare preview during your current stay. If you are either married or in a relationship both partners must attend.
- This offer is not transferable and cannot be used in conjunction with any other Accor Vacation Club offer.
- One form of photo identification (driver’s licence or passport) will be required for each attendee attending the preview.
- In order not to inconvenience other attendees you need to arrive at the preview no later than 15 minutes before the preview commencement time, otherwise you will be rescheduled to another preview time which must be attended and completed whilst on your holiday.
- Preview attendees may be invited to apply for membership interests in the Accor Vacation Club ARSN 094 718 108 pursuant to the Accor Vacation Club’s Product Disclosure Statement which may be viewed at accorvacationclub.com.au or provided to you as a paper copy free of charge upon request.
- In the event that you fail to attend and complete the preview during the period of your holiday package, you authorise the offeror to debit your credit card account an additional charge of AU$200.00 per night to meet the cost of the accommodation subsidy.
- The Accor Vacation Club reserves the right to amend or waive the Criteria at its discretion and without notice. Any variation to the Criteria will only apply to bookings made after the effective date of the variation.
- These written Details of Participation supersede any prior oral or written communication.
- Term of Acceptance: By entering into this agreement or by taking up this offer, you acknowledge and agree that it is a fundamental term of this agreement that if you do not purchase an interest in the Accor Vacation Club at the preview you attend, APVC Limited in its capacity as the responsible entity for the Accor Vacation Club may, in its sole and absolute discretion, refuse to consent to a transfer of a membership in the Accor Vacation Club to you at any time in the future.
- Accor Vacation Club employees and their immediate families, current Club Members and persons who have attended a preview in the last twelve months are ineligible for this offer.
- Accommodation offers are for consecutive nights only. Blackout dates, seasonal and special event surcharges may apply. Room upgrades and extra nights may be available on request, and are subject to availability and at an additional cost. Where children are included in the offer, age limits may apply and children must use existing bedding. Flights, food and beverage, hotel car parking fees, transfer fees or transportation costs not included unless specified in writing. Full payment is required at time of booking and we accept Visa, MasterCard, Diners Club or American Express. Confirmation of booking may take up to 48 hours from time of call, and will be confirmed in writing. Any changes to accommodation dates require a minimum of 14 days' notice prior to your check-in date and will incur a AU$50.00 fee. Changes after this time are not permitted and will be treated as a cancellation, resulting in forfeiture of payment, plus an additional AU$200.00. Proof of identity and security deposit will be required on check-in. This package is non-refundable.
A.P.V.C. Holdings Pty Ltd ABN 88 092 447 955 (in AUST) & A.P.V.C. New Zealand Limited (in NZ)
DOP073 090402
- Details
- Written by: Super User
- Category: Uncategorised
1. Consent to the Policy
You should read this Privacy Policy carefully before providing us with any of Your “Personal Information” ("PI”), i.e. any information collected and recorded in any format that identifies You personally, whether directly (e.g. name) or indirectly (e.g. phone number).
This Privacy Policy is part of APVC Limited’s and its related entities’ (AVC) terms and conditions governing the Accor Vacation Club and the hotel services run in connection with the Accor Vacation Club. By accepting said terms and conditions, You expressly consent to this Privacy Policy.
We may use Your PI for marketing purposes. If required by applicable law, You will be requested to give Your prior express consent to receive such marketing materials.
2. Our Commitment
Your personal information will only be disclosed and used for the purposes outlined above, except where such other use, or disclosure;
- Transparency: when collecting and processing Your PI, we will provide You with relevant information and notice, for what purposes and who are the recipients.
- Legitimacy: we will collect and process Your PI only for the purposes which are mentioned to You in this Privacy Policy.
- Relevance & Accuracy: we will only collect PI which is necessary for the purposes of the data processing as set out in this Privacy Policy. We will take all reasonable measures to ensure You that the PI that we have stored is accurate and up to date.
- Storage: we will keep Your PI for the period necessary for the purposes of the data processing as set out in this Privacy Policy and in accordance with local law requirements.
- Access, Rectification and Objection: we offer You ways to access, modify, correct or delete Your PI. You also have the opportunity to object to the processing of Your PI for marketing purposes. Please see contact details below.
- Confidentiality & Security: we will implement reasonable technical and organisational measures to protect Your PI against accidental or unlawful alteration or loss, or from unauthorized use, disclosure or access.
- Sharing & International Transfer: we may share Your PI within the Accor Group or with third parties (such as commercial partners and service providers) for the purposes described in this Privacy Policy. We will take appropriate measures to secure such sharing and transfer.
3. Collecting Personal Information
Where possible we collect personal information directly from you. However, we may also collect from publically available sources and/or from other persons and organisations. Collection may take place in a number of ways
- when you enter your personal information on our site, for example, when filling out a member registration form or requesting further information about the Accor Vacation Club;
- When you complete an entry form to one of our trade promotions competitions such as “Winners are Grinners” at shopping centres, trade fairs, websites, or special events;
- when you contact us, we will keep a record of that contact;
- when your internet browser accepts our cookie;
- When you attend one of our sales presentations;
- by way of referral from your friends or relatives who attended one of our presentations;
- When we purchase a data list from one of the many commercial list providers in Australia;
- When we contact you over the telephone;
- When you request goods, services or information from us;
- When we provide you with hospitality services, such as when you book into one of our properties, check in and out or make a complaint about our services;
4. What Personal Information?
The PI we might collect includes:
- Contact information, e.g. name, telephone numbers, e-mail addresses, postal addresses;
- Your marital status and, if you have a partner, your partner’s contact information;
- Your age, occupation details, combined household income, whether you own or rent your own home, and your personal interests;
- Other personal details: date of birth; nationality,
- Children Information: name, birth date and age;
- Membership card numbers of any Accor loyalty program or any membership number of frequent flyer or any of Accor’s partners You are registered with; and
- Your dates of arrival and departure/visit from our hotels.
In addition, if you apply to become a member of the Accor Vacation Club PI that we might collect includes:
- Details about your preferred holidays; and
- Details about your financial situation.
We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with adult’s permission. Please make sure that Your children do not provide us with any PI without Your permission, e.g. online. If You believe Your child has submitted PI to us, please contact us so that we can delete such PI.
Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
5. Use of your personal information
The information you provide to us will be used for one of the primary purposes detailed below or to provide goods, services or information requested by you.
- To provide you with services offered in conjunction with your membership of the Accor Vacation Club;
- To manage any reservations and bookings that you may have with us.
- To manage your stay at any of our properties;
- To improve our hospitality services including to:
- Process your personal information in our client management system;
- To better understand your needs and requests
- To tailor our products and services to better suit Your desires
- To send you newsletters, promotions and marketing material about the Accor Vacation Club, tourism, hospitality or services, hotel promotions, partners of Accor SA or to contact you by telephone. You can chose to unsubscribe to any of our communications by following the instructions on such communications;
- To invite you to take part in one of our sales promotions, to invite you to stay at one of our resorts and attend a sales presentation while you are there;
- To comply with any local regulations;
- to secure and improve your use of AVC’s website including:
- to improve website navigation; and
- to implement security and fraud prevention means;
- to improve AVC’s services, including:
- to conduct surveys and analyse responses to questionnaires;
- to manage complaints of members and guests;
- to let you benefit from Accor SA’s loyalty program.
- to manage your membership.
The information you provide to us may also be disclosed to A.P.V.C. Limited’s related entities &/or service providers for the purposes referred to above.
Subject to any restrictions imposed on us by legislation, and where we have disclosed that purpose to you at the time of collecting your information, we may also supply your information to third parties with whom we have contracted to provide information unless you have indicated that we do not have your consent to do this.
6. Sharing your personal information
AVC is part of Accor SA. Accor SA is part of a global company, which strives to offer you the same level of service and hospitality all around the world. To this end, AVC may share your PI with internal and external recipients in the following ways:
- The Accor Group: we may share Your PI with any Accor S.A. entity authorized individuals who need to access Your PI to provide You with the requested services or in the context of an action as a consequence of You providing such PI:
- Hotel Staff;
- Reservation Staff using Accor S.A. reservation tools;
- Information Technology, commercial partnership and marketing departments;
- Medical services, if any;
- Legal Department, if necessary; and
- Any relevant individuals of the Accor Group entities for specific categories of data.
- Partners of the Accor Group: we may share your PI with partners of the Accor Group for the purpose of sending you newsletters, promotions and marketing material about the Accor Group’s partners including, tourism, hospitality or services, hotel promotions, partners. You can chose to unsubscribe to any of our communications by following the instructions on such communications
- External service providers and partners: we may share Your PI with third parties for providing You with the requested services and improving Your stay with us:
- Third party service providers: IT subcontractors, international call centers, banks, credit card providers; outside counsels, mailing service providers, printing companies;
- Commercial Partners.
- Local authorities – internal investigations: we may also share information with local authorities if required by local law or as part of internal investigations within the Accor Group in compliance with local regulations.
7. Disclosure of your personal information
We will take all reasonable precautions to protect personal information from misuse and loss. We do not retain any information where we have identified that it is no longer needed and access to information is restricted to those who are required to access it and may be encrypted &/or protected by password.
- Is related to the main purpose for which we collected your personal information and you would reasonably expect us to use the personal information for that other purpose;
- Has been precluded by your notification to us that we do not have your consent to do so;
- Is permitted or required by Law;
- Is necessary on health and public safety grounds.
8. Security
We will take all reasonable precautions to protect personal information from misuse and loss. We do not retain any information where we have identified that it is no longer needed and access to information is restricted to those who are required to access it and may be encrypted &/or protected by password.
9. No Contact Requests
If you do not wish to receive offers about our products or services or for us to pass your information on to our related entities, allied suppliers or contracted third parties for them to forward offers to you, then please let us know by contacting our Privacy Officer. Contact details appear below.
10. Access and Correction
You may access your personal information by contacting our Privacy Officer as detailed below. Any charge we may make for providing access will be reasonable. If you show us that your personal information is inaccurate, we will take reasonable steps to correct it.
Please note that we need not provide access to personal information in several types of situations, for example where a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonably interfere with another person’s privacy, or be a breach of the law. If we refuse access we will advise you of our reasons for doing so.
11. Transborder Data Flows
We may transfer your PI internationally if:
- you consent to this;
- we reasonably believe that the other country has privacy laws substantially similar to our own; or
- we take appropriate measures, such as contractual clauses, to secure the transfer of your PI to any recipient located in a country with a level of protection different to Australia.
We will only send Your PI overseas to the extent that it is necessary to perform our functions and activities. In order to engage in our business activities and functions we will disclose You PI to parties in a number of countries. We currently disclose Your PI to recipients in Singapore, the United Kingdom and South Africa. We may need to disclose your PI to recipients in other countries from time to time.
12. Cookies
We use cookies to enable us to provide you with a customised web-surfing experience. Cookies are the easiest and least invasive technology available through which we can provide this experience.
Our cookies are “session-only” which means that as soon as you close your browser they are erased from your computer. Your username and session identification are the only pieces of information we obtain through the cookie. We do not track, store, reveal or sell any information about your browsing habits.
13. Data Security
We take appropriate technical and organisational measures, in accordance with local law requirements, to protect Your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password system, physical protection, etc.
14. Complaints Resolution
If you believe that there may have been possible breaches of your privacy, you may lodge a complaint with us by contacting the Privacy Officer on the details in section 14 below. We will endeavour to respond to your complaint within 14 days of receipt of your complaint.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Australia Office of the Australian Information Commissioner (OAIC). Details appear below.
Complaints must be made in writing:
TEL 1300 363 992
POST Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
WEB www.oaic.gov.au
15. Contacting Us
You can contact our Privacy Officer by emailing privacy@accorvacationclub.com.au or by writing to:
The Privacy Officer, Accor Vacation Club, PO Box 1747, Surfers Paradise Qld 4217 Australia.
16. Updates to Privacy Policy
We review all our policies and procedures on an ongoing basis to keep up to date with changes in the law, technology and market practice. As a result we may change this policy from time to time.
- Details
- Written by: Super User
- Category: Uncategorised
| Accor Vacation Club ARSN 094 718 108 (Club) | ||
| Hardship arrangements facilitated by ASIC relief | ||
| 1.1 | ASIC granted relief to enable responsible entities of registered time-sharing schemes to modify the scheme constitution to facilitate the withdrawal of members who satisfy ASIC’s hardship criteria, with such withdrawal facilitated by the responsible entity sourcing a purchaser for the scheme interests owned by the member suffering hardship. | |
| 1.2 | A.P.V.C. Ltd ACN 093 228 141 (Responsible Entity), the responsible entity of the Club, has elected not to seek to adopt the hardship arrangements under section 601GA(1A) of the Corporations Act as we determined it was not in the best interests of Members to do so. | |
| 1.3 | The impact of both the effects of the Covid-19 pandemic on the tourism industry and the ongoing regulatory changes to the timesharing industry adversely affecting the rate of Membership sales resulted in the Responsible Entity being concerned that we will not be able to resell the Memberships of Members suffering hardship in a timely fashion. | |
| 1.4 | This is relevant because the practical effect of the hardship arrangement provisions is that Club Fees cannot be charged to Members whose hardship applications are accepted (Hardship Members) and Hardship Members are also not liable to pay any outstanding Club Fees (though such outstanding Club Fees can be recovered from the remaining proceeds of sale of the Membership (if sufficient) after deduction of sales and administrative costs).; | |
| 1.5 | However, the Club Constitution mandates that each Member must contribute to the annual Club Budget by paying the Club Fee determined in accordance with the Constitution. Therefore, implementation of the hardship arrangements, which provide that Hardship Members cannot be charged Club Fees, would be contrary to the Club Constitution and, as a result, not in the best interests of Members. | |
| 1.6 | Notwithstanding this, should a Member be suffering from hardship, please do not hesitate to contact Member Services to discuss any options that may be available to them. | |
| Forfeiture rights and procedures | ||
| 1.7 | Subject to the constitution of the Club, Memberships may be forfeited and sold by the Responsible Entity where a Member has: | |
| (a) | continuing arrears in relation to payment of any Application Moneys due; | |
| (b) | continuing default under a finance agreement; or | |
| (c) | continuing arrears in relation to payment of Club Fees or Special Club Fees. | |
| 1.8 | The process which the Responsible Entity follows when forfeiting a Membership is as follows: | |
| (a) | notice of 14 days (in the case of default under a partly paid Membership or under the finance agreement by the financier) and notice of one month (after a period of one month from the due date of payment in relation to non-payment of Club Fees or Special Club Fees) must be given by the Responsible Entity to the Member; | |
| (b) | if the breach has not been remedied or the relevant moneys paid at the end of the notice period, the Membership and all moneys paid to the date of default may be forfeited and the Membership sold by the Responsible Entity and/or the defaulting Member can be sued for recovery of outstanding moneys and for specific performance of outstanding obligations. In addition, interest continues to accrue against outstanding moneys; | |
| (c) | if the Responsible Entity decides to forfeit a Membership, it must use reasonable endeavours to sell the Membership, in the case where a PDS for that level of Membership has been given in the previous 12 months, at the price shown in the PDS most recently given and in any other case, at a fair market price obtained by the Responsible Entity using reasonable endeavours; | |
| (d) | the proceeds from the sale of the forfeited Membership (including proceeds of rental or sub-licensing) are applied first to sale costs, next to reasonable forfeiture administration costs, next for outstanding amounts due from the Member as scheme property (which the Responsible Entity holds for the Developer), next for outstanding amounts due from the Member to the Responsible Entity or other person relating to the Member’s participation in the Club, next for amounts payable by the Member or the Responsible Entity to a financier relating to the liability of the Member to that financier for financial accommodation in connection with the acquisition of the forfeited Membership and finally any remaining amount is paid to the Member in return for the Certificate of Membership, if the Certificate is available. If the proceeds of sale are insufficient for these purposes, the Member still remains indebted for the balance; | |
| (e) | the Member irrevocably appoints the Responsible Entity and/or any of its Directors (from time to time but only whilst they are Directors) as that Member’s true and lawful attorney to execute all documents and do all things as the Responsible Entity considers necessary for the purposes of forfeiture and sale; and | |
| (f) | during the period of default, the Members’ rights, privileges, licences and entitlements under the constitution and the Regulations may be suspended, but the Member must still pay applicable Club Fees and (where applicable) Special Club Fees. | |
| 30 September 2021 | ||
- Details
- Written by: Super User
- Category: Uncategorised
The Club always appreciates receiving your feedback. Good or bad we listen to our members and thoroughly investigate any concerns raised. We then use the information identified to help us maintain and improve your Club and our service standards. If you would like to send us your feedback please email: ceo@accorvacationclub.com.au or contact us on 1300 76 14 14 (option 2).
If you wish to lodge a complaint with us, please contact us by calling
AU 1300 76 14 14 or NZ 0800 76 14 14 (option 2), email to: info@accorvacationclub.com.au or write to us at:
Accor Vacation Club
Member Services Manager,
PO Box 1747,
Surfers Paradise,
QLD 4217
To read our compliments and concerns document please click on the following link:
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- Details
- Written by: Super User
- Category: Uncategorised
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Target Market Determination dated 5th October 2023
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- Details
- Written by: Super User
- Category: Uncategorised
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- Details
- Written by: Super User
- Category: Uncategorised
| Accor Vacation Club ARSN 094 718 108 (Club) | ||
| Hardship arrangements facilitated by ASIC relief | ||
| 1.1 | ASIC granted relief to enable responsible entities of registered time-sharing schemes to modify the scheme constitution to facilitate the withdrawal of members who satisfy ASIC’s hardship criteria, with such withdrawal facilitated by the responsible entity sourcing a purchaser for the scheme interests owned by the member suffering hardship. | |
| 1.2 | A.P.V.C. Ltd ACN 093 228 141 (Responsible Entity), the responsible entity of the Club, has elected not to seek to adopt the hardship arrangements under section 601GA(1A) of the Corporations Act as we determined it was not in the best interests of Members to do so. | |
| 1.3 | The impact of both the effects of the Covid-19 pandemic on the tourism industry and the ongoing regulatory changes to the timesharing industry adversely affecting the rate of Membership sales resulted in the Responsible Entity being concerned that we will not be able to resell the Memberships of Members suffering hardship in a timely fashion. | |
| 1.4 | This is relevant because the practical effect of the hardship arrangement provisions is that Club Fees cannot be charged to Members whose hardship applications are accepted (Hardship Members) and Hardship Members are also not liable to pay any outstanding Club Fees (though such outstanding Club Fees can be recovered from the remaining proceeds of sale of the Membership (if sufficient) after deduction of sales and administrative costs).; | |
| 1.5 | However, the Club Constitution mandates that each Member must contribute to the annual Club Budget by paying the Club Fee determined in accordance with the Constitution. Therefore, implementation of the hardship arrangements, which provide that Hardship Members cannot be charged Club Fees, would be contrary to the Club Constitution and, as a result, not in the best interests of Members. | |
| 1.6 | Notwithstanding this, should a Member be suffering from hardship, please do not hesitate to contact Member Services to discuss any options that may be available to them. | |
| Forfeiture rights and procedures | ||
| 1.7 | Subject to the constitution of the Club, Memberships may be forfeited and sold by the Responsible Entity where a Member has: | |
| (a) | continuing arrears in relation to payment of any Application Moneys due; | |
| (b) | continuing default under a finance agreement; or | |
| (c) | continuing arrears in relation to payment of Club Fees or Special Club Fees. | |
| 1.8 | The process which the Responsible Entity follows when forfeiting a Membership is as follows: | |
| (a) | notice of 14 days (in the case of default under a partly paid Membership or under the finance agreement by the financier) and notice of one month (after a period of one month from the due date of payment in relation to non-payment of Club Fees or Special Club Fees) must be given by the Responsible Entity to the Member; | |
| (b) | if the breach has not been remedied or the relevant moneys paid at the end of the notice period, the Membership and all moneys paid to the date of default may be forfeited and the Membership sold by the Responsible Entity and/or the defaulting Member can be sued for recovery of outstanding moneys and for specific performance of outstanding obligations. In addition, interest continues to accrue against outstanding moneys; | |
| (c) | if the Responsible Entity decides to forfeit a Membership, it must use reasonable endeavours to sell the Membership, in the case where a PDS for that level of Membership has been given in the previous 12 months, at the price shown in the PDS most recently given and in any other case, at a fair market price obtained by the Responsible Entity using reasonable endeavours; | |
| (d) | the proceeds from the sale of the forfeited Membership (including proceeds of rental or sub-licensing) are applied first to sale costs, next to reasonable forfeiture administration costs, next for outstanding amounts due from the Member as scheme property (which the Responsible Entity holds for the Developer), next for outstanding amounts due from the Member to the Responsible Entity or other person relating to the Member’s participation in the Club, next for amounts payable by the Member or the Responsible Entity to a financier relating to the liability of the Member to that financier for financial accommodation in connection with the acquisition of the forfeited Membership and finally any remaining amount is paid to the Member in return for the Certificate of Membership, if the Certificate is available. If the proceeds of sale are insufficient for these purposes, the Member still remains indebted for the balance; | |
| (e) | the Member irrevocably appoints the Responsible Entity and/or any of its Directors (from time to time but only whilst they are Directors) as that Member’s true and lawful attorney to execute all documents and do all things as the Responsible Entity considers necessary for the purposes of forfeiture and sale; and | |
| (f) | during the period of default, the Members’ rights, privileges, licences and entitlements under the constitution and the Regulations may be suspended, but the Member must still pay applicable Club Fees and (where applicable) Special Club Fees. | |
| 30 September 2021 | ||
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