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Written by: Super User

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07 May 2024

Copyright ©

The site’s presentation and each element, including the domain name, trademarks, logos, brand names, drawings, illustrations, photographs, texts, graphics and other files found on this site, are protected by the current intellectual property laws and belong to APVC Limited as Responsible Entity for the Accor Vacation Club or have been authorised for the use of APVC Limited as Responsible Entity for the Accor Vacation Club.

No element found on www.accorvacationclub.com.au may be copied, reproduced, modified, reissued, loaded, altered, transmitted or distributed in any way whatsoever or in any form whatsoever, either partially or fully, without the prior written authorisation of APVC Limited as Responsible Entity for the Accor Vacation Club, except in the case of strictly personal, private and non-commercial use, without changing the current elements on the site.

The following must accompany all full or partial copies of the site’s content: “Copyright APVC Limited as Responsible Entity for Accor Vacation Club. The photographs used on www.accorvacationclub.com.au are non-binding.”

Any other use of www.accorvacationclub.com.au or the elements therein without express authorisation would be considered an infringement upon the rights of APVC Limited as Responsible Entity.

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Written by: Super User

Category: Uncategorised

07 May 2024

AHS Program Overview

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Written by: Super User

Category: Uncategorised

07 May 2024

Compliments and Concerns

Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. To ensure guest well-being at our hotels, we have increased our cleaning standards even further by launching the ALLSAFE Cleanliness and Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.

Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. To ensure guest well-being at our hotels, we have increased our cleaning standards even further by launching the ALLSAFE Cleanliness and Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.

Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. To ensure guest well-being at our hotels, we have increased our cleaning standards even further by launching the ALLSAFE Cleanliness and Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.

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Written by: Super User

Category: Uncategorised

07 May 2024

Make Your Dream Destination A Reality By Upgrading Your Membership.

When You Just Need More!

Take your holidays to a whole new level by upgrading your Accor Vacation Club membership.

As you already know, one of the benefits of being an Accor Vacation Club member means taking a holiday has never been easier. After all, with a dedicated travel planner on hand to help you plan and book it, and an incredible array of worldwide hotels and apartments to choose from, why wouldn’t you take more holidays, more often?

If you love what your membership offers but just want MORE, our Upgrade team are waiting for your call.

Upgrading means you can:

• take holidays more frequently
• upgrade the quality or size of your accommodation
• take longer holidays
• access a wider range of properties

…and much more.

If you want more, just call our friendly Upgrade team on AU 1800 00 71 18 or NZ 0800 00 71 89 and they’ll help you take your membership (and holidays) to a whole new level.

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Written by: Super User

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07 May 2024

Bonus Time

Sometimes the Club has unused available rooms at Club Property. As an added bonus for Members, when there are unused rooms available, the Club sometimes offers these rooms to Members to purchase at a discounted rate. Members do not use Première Points for Bonus Time accommodation instead paying a cash rate.

The charge for Bonus Time Accommodation is calculated using the number of Periodic Première Points a Member would need to stay in the particular accommodation at a conversion rate of AUD 20 cents per point or NZD 22 cents per point (depending on the location of the unused room). However, the following minimum charges apply to Bonus Time Accommodation:

Figure I – Minimum charges for Bonus Time Accommodation

For example:

If it cost 2,520 points to stay for three nights mid week in an a two bedroom Australian Club Apartment, then the Bonus Time rate would be AUD$504.00 for the three nights.

Availability of Bonus Time Accommodation is not guaranteed. Bonus Time Accommodation booking conditions and restrictions are able to be varied by the Responsible Entity. Some of the rules which ordinarily apply to Bonus Time Accommodation include:

• All Club Fees must be fully paid and up to date at the time of booking;
• Bookings are for short stays of two, three or four nights only;
• Bookings are made last minute and reservations by Members for their own stays can only be made up to 14 days before check-in;
• Reservations by Members for their Guests can only be made up to 5 days before check-in;
• Only one Bonus Time Accommodation Reservation may be reserved at any one time per Membership;
• Generally no refunds are permitted on cancellation of Bonus Time Accommodation bookings.

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Written by: Super User

Category: Uncategorised

07 May 2024

Enjoy More Great Holidays With Bonus Time

No Premiere Points Required!

Occasionally, the Accor Vacation Club may have unbooked rooms available at Home Club Properties. That’s good news for you, our member, because it means you can purchase those rooms at a discounted cash rate.

We call this service ‘Bonus Time Accommodation’ as it allows you to enjoy extra holiday time at a discounted rate, without using your Premiere Points.

It’s the perfect option for when you want your holiday to last that little bit longer, when you want to take a spontaneous holiday at short notice, or when you want to conserve points but still want to take an Accor Vacation Club holiday.

Amazing Accommodation Deals:

The minimum nightly rates below apply to Australian and New Zealand members accessing Bonus Time Accommodation:

Please note, availability of Bonus Time Accommodation is not guaranteed by the Accor Vacation Club, and some booking conditions apply:

• Bookings can only be made for short stays of two, three or four nights
• Members accessing Bonus Time Accommodation must have paid all club fees at the time of booking
• Bookings are made at the last minute – members can only make reservations up to 14 days before the check-in date
• Members making bookings for guests can only make reservations up to five days before the check-in date
• Members may only make one Bonus Time Accommodation reservation at a time
• Refunds are generally not permitted on cancellation of Bonus Time Accommodation bookings

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Category: Uncategorised

07 May 2024

RESERVATIONS : Online Booking Windows – Open 12 Midnight (AEST)

1. In Region section, click arrow to reveal drop down menu and choose preferred ‘Region’

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2. In Property section, click arrow and choose preferred ‘Property’

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3. In Search From section, select preferred travel date then click the  button

– The system will then check for availability for the selected dates.

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4. Once the available dates are shown, Click on the first night of the occupancy you are requiring
and drag your mouse to include the last night that you require.

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5. Step 5

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6. Once your Booking is confirmed you have the option to download your confirmation letter, email it
to a nominated email address, or make another booking.

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Accor Hotels Select Bookings

To make an ‘Accor Hotels Select’ reservation, as previously you will still need to contact the Member Services team to place the booking request.

Please call AU 1300 76 14 14 option 4 or NZ  1300 76 14 14 option 4.

Bonus Time ‘Cash’ Booking

To make a ‘Bonus Time’ cash booking or if check in date is within 72 hours you will need to contact the Accor Vacation Club Reservations centre to place the booking request.

Please call AU 1300 76 14 14 option 1 or NZ  0800 76 14 14 option 1.

Troubleshooting

If you have any problems registering, navigating the site, making your online reservation or if you prefer to book your holiday over the telephone, ensure you have your Accor Vacation Club Member number handy and contact one of our friendly Reservations Centre staff for assistance: 

AUS 1300 76 14 14           NZ 0800 76 14 14       
INTL +61 7 5595 3290     Menu option 0  
Email: msreservations@accorvacationclub.com.au

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Written by: Super User

Category: Uncategorised

07 May 2024

NOTE:  To view and print Acrobat (PDF) documents, you need to have Adobe Acrobat Reader installed. You can download a free copy of Acrobat Reader from Adobe’s website.

Club Regulations

Our Club Regulations describe the rules which bind Members when using their Membership.

Club Regulations [PDF]

Product Disclosure Statement

A Product Disclosure Statement (PDS) describes the features of a product and is designed to enable purchasers of the product to make an informed decision about whether the product is suitable for them. Click the link below to view the PDS document in a new browser window.

Product Disclosure Statement

Financial Services Guide

A Financial Services Guide (FSG) describes the financial services offered by, and important information about, a financial services licensee. Click the link below to view the FSG document in a new browser window.

Financial Services Guide

Continuous Disclosure

From time to time we will provide updated information that affects Members. To read this information, please click on the following link below.

Continuous Disclosure

Issues, Complaints, and Compliments

The Club always appreciates receiving your feedback. Good or bad we listen to our members and thoroughly investigate any concerns raised. We then use the information identified to help us maintain and improve your Club and our service standards. If you would like to send us your feedback please email: ceo@accorvacationclub.com.au or contact us on  1300 76 14 14 (option 2).

If you wish to lodge a complaint with us, please contact us by calling
AU 1300 76 14 14 or NZ 0800 76 14 14 (option 2), email to info@accorvacationclub.com.au or write to us at:

Accor Vacation Club,
Member Services Manager,
PO Box 3755,
Robina Town Centre,
QLD 4230

To read our compliments and concerns document please click on the following link:

Compliments and Concerns

Privacy Policy

Your privacy is important to us. To read our privacy policy please click on the following link:

Privacy Policy