Accor Vacation Club is one of Australia and New Zealand's
leading holiday and lifestyle programs
Dear Member,
Your Members website will be temporarily unavailable whilst we work on the latest update. Please be assured that we are working through this as quickly as possible and will advise when the website is available again.
Member Services and Reservations are open from 7am Queensland time and are here to help you on AU 1300 76 14 14 or NZ 0800 76 14 14
Accor Vacation Club is one of Australia and New Zealand's leading holiday and lifestyle programs
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The following must accompany all full or partial copies of the site’s content: “Copyright APVC Limited as Responsible Entity for Accor Vacation Club. The photographs used on www.accorvacationclub.com.au are non-binding.”
Any other use of www.accorvacationclub.com.au or the elements therein without express authorisation would be considered an infringement upon the rights of APVC Limited as Responsible Entity.
Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. To ensure guest well-being at our hotels, we have increased our cleaning standards even further by launching the ALLSAFE Cleanliness and Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.
Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. To ensure guest well-being at our hotels, we have increased our cleaning standards even further by launching the ALLSAFE Cleanliness and Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.
Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. To ensure guest well-being at our hotels, we have increased our cleaning standards even further by launching the ALLSAFE Cleanliness and Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.
When You Just Need More!
Take your holidays to a whole new level by upgrading your Accor Vacation Club membership.
As you already know, one of the benefits of being an Accor Vacation Club member means taking a holiday has never been easier. After all, with a dedicated travel planner on hand to help you plan and book it, and an incredible array of worldwide hotels and apartments to choose from, why wouldn’t you take more holidays, more often?
If you love what your membership offers but just want MORE, our Upgrade team are waiting for your call.
Upgrading means you can:
…and much more.
If you want more, just call our friendly Upgrade team on AU 1800 00 71 18 or NZ 0800 00 71 89 and they’ll help you take your membership (and holidays) to a whole new level.
Sometimes the Club has unused available rooms at Club Property. As an added bonus for Members, when there are unused rooms available, the Club sometimes offers these rooms to Members to purchase at a discounted rate. Members do not use Première Points for Bonus Time accommodation instead paying a cash rate.
The charge for Bonus Time Accommodation is calculated using the number of Periodic Première Points a Member would need to stay in the particular accommodation at a conversion rate of AUD 20 cents per point or NZD 22 cents per point (depending on the location of the unused room). However, the following minimum charges apply to Bonus Time Accommodation:
Figure I – Minimum charges for Bonus Time Accommodation
| Room Type | Minimum Bonus Time charge per night including GST | |
| Studio: | $100 (AUD) | $109 (NZD) |
| 1 Bedroom: | $120 (AUD) | $131 (NZD) |
| 2 Bedroom: | $140 (AUD) | $153 (NZD) |
| 3 Bedroom: | $190 (AUD) | $207 (NZD) |
For example:
If it cost 2,520 points to stay for three nights mid week in an a two bedroom Australian Club Apartment, then the Bonus Time rate would be AUD$504.00 for the three nights.
Availability of Bonus Time Accommodation is not guaranteed. Bonus Time Accommodation booking conditions and restrictions are able to be varied by the Responsible Entity. Some of the rules which ordinarily apply to Bonus Time Accommodation include:
No Premiere Points Required!
Occasionally, the Accor Vacation Club may have unbooked rooms available at Home Club Properties. That’s good news for you, our member, because it means you can purchase those rooms at a discounted cash rate.
We call this service ‘Bonus Time Accommodation’ as it allows you to enjoy extra holiday time at a discounted rate, without using your Premiere Points.
It’s the perfect option for when you want your holiday to last that little bit longer, when you want to take a spontaneous holiday at short notice, or when you want to conserve points but still want to take an Accor Vacation Club holiday.
Amazing Accommodation Deals:
The minimum nightly rates below apply to Australian and New Zealand members accessing Bonus Time Accommodation:
| Room Type | Minimum Bonus Time charge per night including GST | |
| Studio: | $75 (AUD) | $81 (NZD) |
| 1 Bedroom: | $90 (AUD) | $98 (NZD) |
| 2 Bedroom: | $105 (AUD) | $114 (NZD) |
| 3 Bedroom: | $140 (AUD) | $152 (NZD) |
Please note, availability of Bonus Time Accommodation is not guaranteed by the Accor Vacation Club, and some booking conditions apply:
1. In Region section, click arrow to reveal drop down menu and choose preferred ‘Region’
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2. In Property section, click arrow and choose preferred ‘Property’
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3. In Search From section, select preferred travel date then click the 
button
– The system will then check for availability for the selected dates.
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4. Once the available dates are shown, Click on the first night of the occupancy you are requiring
and drag your mouse to include the last night that you require.
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5. Step 5
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6. Once your Booking is confirmed you have the option to download your confirmation letter, email it
to a nominated email address, or make another booking.
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To make an ‘Accor Hotels Select’ reservation, as previously you will still need to contact the Member Services team to place the booking request.
Please call AU 1300 76 14 14 option 4 or NZ 1300 76 14 14 option 4.
To make a ‘Bonus Time’ cash booking or if check in date is within 72 hours you will need to contact the Accor Vacation Club Reservations centre to place the booking request.
Please call AU 1300 76 14 14 option 1 or NZ 0800 76 14 14 option 1.
If you have any problems registering, navigating the site, making your online reservation or if you prefer to book your holiday over the telephone, ensure you have your Accor Vacation Club Member number handy and contact one of our friendly Reservations Centre staff for assistance:
AUS 1300 76 14 14 NZ 0800 76 14 14
INTL +61 7 5595 3290 Menu option 0
Email: msreservations@accorvacationclub.com.au
NOTE: To view and print Acrobat (PDF) documents, you need to have Adobe Acrobat Reader installed. You can download a free copy of Acrobat Reader from Adobe’s website.
Our Club Regulations describe the rules which bind Members when using their Membership.
Club Regulations [PDF]
A Product Disclosure Statement (PDS) describes the features of a product and is designed to enable purchasers of the product to make an informed decision about whether the product is suitable for them. Click the link below to view the PDS document in a new browser window.
A Financial Services Guide (FSG) describes the financial services offered by, and important information about, a financial services licensee. Click the link below to view the FSG document in a new browser window.
From time to time we will provide updated information that affects Members. To read this information, please click on the following link below.
The Club always appreciates receiving your feedback. Good or bad we listen to our members and thoroughly investigate any concerns raised. We then use the information identified to help us maintain and improve your Club and our service standards. If you would like to send us your feedback please email: ceo@accorvacationclub.com.au or contact us on 1300 76 14 14 (option 2).
If you wish to lodge a complaint with us, please contact us by calling
AU 1300 76 14 14 or NZ 0800 76 14 14 (option 2), email to info@accorvacationclub.com.au or write to us at:
Accor Vacation Club,
Member Services Manager,
PO Box 3755,
Robina Town Centre,
QLD 4230
To read our compliments and concerns document please click on the following link:
Your privacy is important to us. To read our privacy policy please click on the following link:
Explore our collection of 24 Club properties in our holiday membership program, including our newest edition: Mercure Gold Coast Resort, Accor Vacation Club Apartments. Our properties encompass Australia, New Zealand and Indonesia.
Accor Vacation Club Travel provides Première Plus Members the ability to transfer the Première Points to Discovery Dollars, and then use these towards tour packages, worldwide hotel stays, and cruises. Members can also earn additional Discovery Dollars when booking international and domestic flights, car hire or rounds of golf through Accor Vacation Club Travel.
What's new at Accor Vacation Club? There’s always something exciting happening at Accor Vacation Club, and we're here to tell you about it. Our dedicated team are passionate about giving Club Members exciting new offers, and suggesting inspiring ways to maximise their membership.
Check out all the amazing Benefits that Accor Vacation Club has to offer, including Cruises, Accor Hotels Select, Interval International exchange program and so much more...
