Accor Vacation Club is one of Australia and New Zealand's
leading holiday and lifestyle programs
Dear Member,
Your Members website will be temporarily unavailable whilst we work on the latest update. Please be assured that we are working through this as quickly as possible and will advise when the website is available again.
Member Services and Reservations are open from 7am Queensland time and are here to help you on AU 1300 76 14 14 or NZ 0800 76 14 14
Accor Vacation Club is one of Australia and New Zealand's leading holiday and lifestyle programs
If you attend the Preview Centre with the intention of completing a preview but do not meet the Details of Participation you will not be entitled to complete the preview or receive the subsidised accommodation rate and reward (if any) offered to you and you will be deemed to have authorised the offeror to debit your credit card account with an additional charge of AU$200.00 per night to meet the cost of the accommodation subsidy.
DETAILS OF PARTICIPATION
b. Only one Accor Vacation Club promotional offer per household within any 12 month period.
ADDITIONAL DETAILS
A.P.V.C. Holdings Pty Ltd ABN 88 092 447 955 (in AUST) & A.P.V.C. New Zealand Limited (in NZ)
DOP073 090402
1. Consent to the Policy
You should read this Privacy Policy carefully before providing us with any of Your “Personal Information” ("PI”), i.e. any information collected and recorded in any format that identifies You personally, whether directly (e.g. name) or indirectly (e.g. phone number).
This Privacy Policy is part of APVC Limited’s and its related entities’ (AVC) terms and conditions governing the Accor Vacation Club and the hotel services run in connection with the Accor Vacation Club. By accepting said terms and conditions, You expressly consent to this Privacy Policy.
We may use Your PI for marketing purposes. If required by applicable law, You will be requested to give Your prior express consent to receive such marketing materials.
2. Our Commitment
Your personal information will only be disclosed and used for the purposes outlined above, except where such other use, or disclosure;
3. Collecting Personal Information
Where possible we collect personal information directly from you. However, we may also collect from publically available sources and/or from other persons and organisations. Collection may take place in a number of ways
4. What Personal Information?
The PI we might collect includes:
In addition, if you apply to become a member of the Accor Vacation Club PI that we might collect includes:
We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with adult’s permission. Please make sure that Your children do not provide us with any PI without Your permission, e.g. online. If You believe Your child has submitted PI to us, please contact us so that we can delete such PI.
Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
5. Use of your personal information
The information you provide to us will be used for one of the primary purposes detailed below or to provide goods, services or information requested by you.
The information you provide to us may also be disclosed to A.P.V.C. Limited’s related entities &/or service providers for the purposes referred to above.
Subject to any restrictions imposed on us by legislation, and where we have disclosed that purpose to you at the time of collecting your information, we may also supply your information to third parties with whom we have contracted to provide information unless you have indicated that we do not have your consent to do this.
6. Sharing your personal information
AVC is part of Accor SA. Accor SA is part of a global company, which strives to offer you the same level of service and hospitality all around the world. To this end, AVC may share your PI with internal and external recipients in the following ways:
7. Disclosure of your personal information
We will take all reasonable precautions to protect personal information from misuse and loss. We do not retain any information where we have identified that it is no longer needed and access to information is restricted to those who are required to access it and may be encrypted &/or protected by password.
8. Security
We will take all reasonable precautions to protect personal information from misuse and loss. We do not retain any information where we have identified that it is no longer needed and access to information is restricted to those who are required to access it and may be encrypted &/or protected by password.
9. No Contact Requests
If you do not wish to receive offers about our products or services or for us to pass your information on to our related entities, allied suppliers or contracted third parties for them to forward offers to you, then please let us know by contacting our Privacy Officer. Contact details appear below.
10. Access and Correction
You may access your personal information by contacting our Privacy Officer as detailed below. Any charge we may make for providing access will be reasonable. If you show us that your personal information is inaccurate, we will take reasonable steps to correct it.
Please note that we need not provide access to personal information in several types of situations, for example where a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonably interfere with another person’s privacy, or be a breach of the law. If we refuse access we will advise you of our reasons for doing so.
11. Transborder Data Flows
We may transfer your PI internationally if:
We will only send Your PI overseas to the extent that it is necessary to perform our functions and activities. In order to engage in our business activities and functions we will disclose You PI to parties in a number of countries. We currently disclose Your PI to recipients in Singapore, the United Kingdom and South Africa. We may need to disclose your PI to recipients in other countries from time to time.
12. Cookies
We use cookies to enable us to provide you with a customised web-surfing experience. Cookies are the easiest and least invasive technology available through which we can provide this experience.
Our cookies are “session-only” which means that as soon as you close your browser they are erased from your computer. Your username and session identification are the only pieces of information we obtain through the cookie. We do not track, store, reveal or sell any information about your browsing habits.
13. Data Security
We take appropriate technical and organisational measures, in accordance with local law requirements, to protect Your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password system, physical protection, etc.
14. Complaints Resolution
If you believe that there may have been possible breaches of your privacy, you may lodge a complaint with us by contacting the Privacy Officer on the details in section 14 below. We will endeavour to respond to your complaint within 14 days of receipt of your complaint.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Australia Office of the Australian Information Commissioner (OAIC). Details appear below.
Complaints must be made in writing:
TEL 1300 363 992
POST Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
WEB www.oaic.gov.au
15. Contacting Us
You can contact our Privacy Officer by emailing privacy@accorvacationclub.com.au or by writing to:
The Privacy Officer, Accor Vacation Club, PO Box 1747, Surfers Paradise Qld 4217 Australia.
16. Updates to Privacy Policy
We review all our policies and procedures on an ongoing basis to keep up to date with changes in the law, technology and market practice. As a result we may change this policy from time to time.
| Accor Vacation Club ARSN 094 718 108 (Club) | ||
| Hardship arrangements facilitated by ASIC relief | ||
| 1.1 | ASIC granted relief to enable responsible entities of registered time-sharing schemes to modify the scheme constitution to facilitate the withdrawal of members who satisfy ASIC’s hardship criteria, with such withdrawal facilitated by the responsible entity sourcing a purchaser for the scheme interests owned by the member suffering hardship. | |
| 1.2 | A.P.V.C. Ltd ACN 093 228 141 (Responsible Entity), the responsible entity of the Club, has elected not to seek to adopt the hardship arrangements under section 601GA(1A) of the Corporations Act as we determined it was not in the best interests of Members to do so. | |
| 1.3 | The impact of both the effects of the Covid-19 pandemic on the tourism industry and the ongoing regulatory changes to the timesharing industry adversely affecting the rate of Membership sales resulted in the Responsible Entity being concerned that we will not be able to resell the Memberships of Members suffering hardship in a timely fashion. | |
| 1.4 | This is relevant because the practical effect of the hardship arrangement provisions is that Club Fees cannot be charged to Members whose hardship applications are accepted (Hardship Members) and Hardship Members are also not liable to pay any outstanding Club Fees (though such outstanding Club Fees can be recovered from the remaining proceeds of sale of the Membership (if sufficient) after deduction of sales and administrative costs).; | |
| 1.5 | However, the Club Constitution mandates that each Member must contribute to the annual Club Budget by paying the Club Fee determined in accordance with the Constitution. Therefore, implementation of the hardship arrangements, which provide that Hardship Members cannot be charged Club Fees, would be contrary to the Club Constitution and, as a result, not in the best interests of Members. | |
| 1.6 | Notwithstanding this, should a Member be suffering from hardship, please do not hesitate to contact Member Services to discuss any options that may be available to them. | |
| Forfeiture rights and procedures | ||
| 1.7 | Subject to the constitution of the Club, Memberships may be forfeited and sold by the Responsible Entity where a Member has: | |
| (a) | continuing arrears in relation to payment of any Application Moneys due; | |
| (b) | continuing default under a finance agreement; or | |
| (c) | continuing arrears in relation to payment of Club Fees or Special Club Fees. | |
| 1.8 | The process which the Responsible Entity follows when forfeiting a Membership is as follows: | |
| (a) | notice of 14 days (in the case of default under a partly paid Membership or under the finance agreement by the financier) and notice of one month (after a period of one month from the due date of payment in relation to non-payment of Club Fees or Special Club Fees) must be given by the Responsible Entity to the Member; | |
| (b) | if the breach has not been remedied or the relevant moneys paid at the end of the notice period, the Membership and all moneys paid to the date of default may be forfeited and the Membership sold by the Responsible Entity and/or the defaulting Member can be sued for recovery of outstanding moneys and for specific performance of outstanding obligations. In addition, interest continues to accrue against outstanding moneys; | |
| (c) | if the Responsible Entity decides to forfeit a Membership, it must use reasonable endeavours to sell the Membership, in the case where a PDS for that level of Membership has been given in the previous 12 months, at the price shown in the PDS most recently given and in any other case, at a fair market price obtained by the Responsible Entity using reasonable endeavours; | |
| (d) | the proceeds from the sale of the forfeited Membership (including proceeds of rental or sub-licensing) are applied first to sale costs, next to reasonable forfeiture administration costs, next for outstanding amounts due from the Member as scheme property (which the Responsible Entity holds for the Developer), next for outstanding amounts due from the Member to the Responsible Entity or other person relating to the Member’s participation in the Club, next for amounts payable by the Member or the Responsible Entity to a financier relating to the liability of the Member to that financier for financial accommodation in connection with the acquisition of the forfeited Membership and finally any remaining amount is paid to the Member in return for the Certificate of Membership, if the Certificate is available. If the proceeds of sale are insufficient for these purposes, the Member still remains indebted for the balance; | |
| (e) | the Member irrevocably appoints the Responsible Entity and/or any of its Directors (from time to time but only whilst they are Directors) as that Member’s true and lawful attorney to execute all documents and do all things as the Responsible Entity considers necessary for the purposes of forfeiture and sale; and | |
| (f) | during the period of default, the Members’ rights, privileges, licences and entitlements under the constitution and the Regulations may be suspended, but the Member must still pay applicable Club Fees and (where applicable) Special Club Fees. | |
| 30 September 2021 | ||
The Club always appreciates receiving your feedback. Good or bad we listen to our members and thoroughly investigate any concerns raised. We then use the information identified to help us maintain and improve your Club and our service standards. If you would like to send us your feedback please email: ceo@accorvacationclub.com.au or contact us on 1300 76 14 14 (option 2).
If you wish to lodge a complaint with us, please contact us by calling
AU 1300 76 14 14 or NZ 0800 76 14 14 (option 2), email to: info@accorvacationclub.com.au or write to us at:
Accor Vacation Club
Member Services Manager,
PO Box 1747,
Surfers Paradise,
QLD 4217
To read our compliments and concerns document please click on the following link:
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Target Market Determination dated 5th October 2023
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To view and print Acrobat (PDF) documents, you need to have Adobe Acrobat Reader installed. You can download a free copy of Acrobat Reader from Adobe’s website:
| Accor Vacation Club ARSN 094 718 108 (Club) | ||
| Hardship arrangements facilitated by ASIC relief | ||
| 1.1 | ASIC granted relief to enable responsible entities of registered time-sharing schemes to modify the scheme constitution to facilitate the withdrawal of members who satisfy ASIC’s hardship criteria, with such withdrawal facilitated by the responsible entity sourcing a purchaser for the scheme interests owned by the member suffering hardship. | |
| 1.2 | A.P.V.C. Ltd ACN 093 228 141 (Responsible Entity), the responsible entity of the Club, has elected not to seek to adopt the hardship arrangements under section 601GA(1A) of the Corporations Act as we determined it was not in the best interests of Members to do so. | |
| 1.3 | The impact of both the effects of the Covid-19 pandemic on the tourism industry and the ongoing regulatory changes to the timesharing industry adversely affecting the rate of Membership sales resulted in the Responsible Entity being concerned that we will not be able to resell the Memberships of Members suffering hardship in a timely fashion. | |
| 1.4 | This is relevant because the practical effect of the hardship arrangement provisions is that Club Fees cannot be charged to Members whose hardship applications are accepted (Hardship Members) and Hardship Members are also not liable to pay any outstanding Club Fees (though such outstanding Club Fees can be recovered from the remaining proceeds of sale of the Membership (if sufficient) after deduction of sales and administrative costs).; | |
| 1.5 | However, the Club Constitution mandates that each Member must contribute to the annual Club Budget by paying the Club Fee determined in accordance with the Constitution. Therefore, implementation of the hardship arrangements, which provide that Hardship Members cannot be charged Club Fees, would be contrary to the Club Constitution and, as a result, not in the best interests of Members. | |
| 1.6 | Notwithstanding this, should a Member be suffering from hardship, please do not hesitate to contact Member Services to discuss any options that may be available to them. | |
| Forfeiture rights and procedures | ||
| 1.7 | Subject to the constitution of the Club, Memberships may be forfeited and sold by the Responsible Entity where a Member has: | |
| (a) | continuing arrears in relation to payment of any Application Moneys due; | |
| (b) | continuing default under a finance agreement; or | |
| (c) | continuing arrears in relation to payment of Club Fees or Special Club Fees. | |
| 1.8 | The process which the Responsible Entity follows when forfeiting a Membership is as follows: | |
| (a) | notice of 14 days (in the case of default under a partly paid Membership or under the finance agreement by the financier) and notice of one month (after a period of one month from the due date of payment in relation to non-payment of Club Fees or Special Club Fees) must be given by the Responsible Entity to the Member; | |
| (b) | if the breach has not been remedied or the relevant moneys paid at the end of the notice period, the Membership and all moneys paid to the date of default may be forfeited and the Membership sold by the Responsible Entity and/or the defaulting Member can be sued for recovery of outstanding moneys and for specific performance of outstanding obligations. In addition, interest continues to accrue against outstanding moneys; | |
| (c) | if the Responsible Entity decides to forfeit a Membership, it must use reasonable endeavours to sell the Membership, in the case where a PDS for that level of Membership has been given in the previous 12 months, at the price shown in the PDS most recently given and in any other case, at a fair market price obtained by the Responsible Entity using reasonable endeavours; | |
| (d) | the proceeds from the sale of the forfeited Membership (including proceeds of rental or sub-licensing) are applied first to sale costs, next to reasonable forfeiture administration costs, next for outstanding amounts due from the Member as scheme property (which the Responsible Entity holds for the Developer), next for outstanding amounts due from the Member to the Responsible Entity or other person relating to the Member’s participation in the Club, next for amounts payable by the Member or the Responsible Entity to a financier relating to the liability of the Member to that financier for financial accommodation in connection with the acquisition of the forfeited Membership and finally any remaining amount is paid to the Member in return for the Certificate of Membership, if the Certificate is available. If the proceeds of sale are insufficient for these purposes, the Member still remains indebted for the balance; | |
| (e) | the Member irrevocably appoints the Responsible Entity and/or any of its Directors (from time to time but only whilst they are Directors) as that Member’s true and lawful attorney to execute all documents and do all things as the Responsible Entity considers necessary for the purposes of forfeiture and sale; and | |
| (f) | during the period of default, the Members’ rights, privileges, licences and entitlements under the constitution and the Regulations may be suspended, but the Member must still pay applicable Club Fees and (where applicable) Special Club Fees. | |
| 30 September 2021 | ||
Explore our collection of 24 Club properties in our holiday membership program, including our newest edition: Mercure Gold Coast Resort, Accor Vacation Club Apartments. Our properties encompass Australia, New Zealand and Indonesia.
Accor Vacation Club Travel provides Première Plus Members the ability to transfer the Première Points to Discovery Dollars, and then use these towards tour packages, worldwide hotel stays, and cruises. Members can also earn additional Discovery Dollars when booking international and domestic flights, car hire or rounds of golf through Accor Vacation Club Travel.
What's new at Accor Vacation Club? There’s always something exciting happening at Accor Vacation Club, and we're here to tell you about it. Our dedicated team are passionate about giving Club Members exciting new offers, and suggesting inspiring ways to maximise their membership.
Check out all the amazing Benefits that Accor Vacation Club has to offer, including Cruises, Accor Hotels Select, Interval International exchange program and so much more...
